[Fordtech1]

Hi all.

I have been looking around and reading problems people are having with the MKS and I thought I would try and help.

A TSB was just publised for concerns with THX audio.
TSB 09-5-1
Some 2009 MKS, MKZ and Navigator vehicles equipped with the THX audio system may experience a popping, screeching, feedback, or no audio issue when starting the vehicle after a cold soak.

Vehicles equipped with the THX audio system and not equipped with navigation may also experience the THX setting defaulting back to stereo after a key cycle.

Something else I read some of you are having problems with is the power tilt column not retracting. I found a TSB about a column noise and it also states that the IDS (techs computer) has been updated to enable that feature for you also.

TSB 08-26-9
Some 2009 Lincoln MKS vehicles built on or before 9/8/2008 may exhibit a ticking, clicking, or rubbing noise coming from the steering column trim while extending or retracting the steering column. The customer may also wish to have the telescopic option turned on for the easy entry / easy exit feature.

Feel free to use these TSB numbers to tell you FLM dealer that you think these may apply to you car.

I worked on and drove my first MKS today.... Its a real nice car. Its so much better than I thought.
As a matter of fact, I did a used car check over on a 2007 Lexus es350 and the MKS is so much nicer inside.

Take care.

[tgara]

Fordtech1, on Jan 13 2009, 07:23 PM, said:

Hi all.

I have been looking around and reading problems people are having with the MKS and I thought I would try and help.

A TSB was just publised for concerns with THX audio.
TSB 09-5-1
Some 2009 MKS, MKZ and Navigator vehicles equipped with the THX audio system may experience a popping, screeching, feedback, or no audio issue when starting the vehicle after a cold soak.

Vehicles equipped with the THX audio system and not equipped with navigation may also experience the THX setting defaulting back to stereo after a key cycle.

Something else I read some of you are having problems with is the power tilt column not retracting. I found a TSB about a column noise and it also states that the IDS (techs computer) has been updated to enable that feature for you also.

TSB 08-26-9
Some 2009 Lincoln MKS vehicles built on or before 9/8/2008 may exhibit a ticking, clicking, or rubbing noise coming from the steering column trim while extending or retracting the steering column. The customer may also wish to have the telescopic option turned on for the easy entry / easy exit feature.

Feel free to use these TSB numbers to tell you FLM dealer that you think these may apply to you car.

I worked on and drove my first MKS today.... Its a real nice car. Its so much better than I thought.
As a matter of fact, I did a used car check over on a 2007 Lexus es350 and the MKS is so much nicer inside.

Take care.

Thanks for the post FordTech1,

Is there a TSB on a buzzing coming from the rear shelf panel when the subwoofer hits certain low frequency notes? My MKS is doing this and with some songs, they are unlistenable because the buzzing is so bad. Turning down the bass doesn't help because the adjustment does not adjust the frequency that results in the vibration. After playing around a bit, it seems that the rear package shelf at the base of the rear window is not connected tightly... if I put my fingers at that position, the buzzing stops.

[Fordtech1]

tgara, on Jan 15 2009, 01:15 AM, said:

Thanks for the post FordTech1,

Is there a TSB on a buzzing coming from the rear shelf panel when the subwoofer hits certain low frequency notes? My MKS is doing this and with some songs, they are unlistenable because the buzzing is so bad. Turning down the bass doesn't help because the adjustment does not adjust the frequency that results in the vibration. After playing around a bit, it seems that the rear package shelf at the base of the rear window is not connected tightly... if I put my fingers at that position, the buzzing stops.

Yes there is one for Parcel shelf rattling.

TSB
08-19-13 RATTLE PARCEL SHELF - HEAVY RADIO BASS

Publication Date: September 12, 2008

Lincoln: 2009 MKS


ISSUE:
Some 2009 Lincoln MKS vehicles may exhibit a parcel shelf rattle or sub-woofer induced rattle which may be due to the parcel shelf pop towers being installed in an incorrect position. Do not replace the sub-woofer for this issue.

[redwein]

It's my experience that dealers don't like customers to tell them what TSB they need to do. They only want you to describe the problem and let them "diagnose" it to decice what to do. I took a 2008 Fusion in for a problem with the Sync system where iPods disconnect after a minute or so (happened since it was new). I handed them a printed out sheet that described the problem exactly with the TSB number and everything. He handed it back and said he wasn't interested in that and wanted me to describe the problem so he could write that up as the problem description. Of course, his description was an edited version of mine so it wasn't worded very well. It ended up they performed the TSB but it seemed silly the way they handled it during the write up.

[Fordtech1]

redwein, on Jan 15 2009, 12:12 PM, said:

It's my experience that dealers don't like customers to tell them what TSB they need to do. They only want you to describe the problem and let them "diagnose" it to decice what to do. I took a 2008 Fusion in for a problem with the Sync system where iPods disconnect after a minute or so (happened since it was new). I handed them a printed out sheet that described the problem exactly with the TSB number and everything. He handed it back and said he wasn't interested in that and wanted me to describe the problem so he could write that up as the problem description. Of course, his description was an edited version of mine so it wasn't worded very well. It ended up they performed the TSB but it seemed silly the way they handled it during the write up.

You are correct. Advisors are not supposed to "diag" in the lane. However, just tell them its doing exactly what the TSB says. They can put it on the RO and note that you mentioned you were told there TSB's applicable

[tgara]

Fordtech1, on Jan 15 2009, 03:09 PM, said:

You are correct. Advisors are not supposed to "diag" in the lane. However, just tell them its doing exactly what the TSB says. They can put it on the RO and note that you mentioned you were told there TSB's applicable

YES! Thanks FordTech1. You are a God among men!

When I have a problem for which there is a TSB, I basically tell the service advisor exactly what the TSB says. I'm on my third Lincoln, so the SA at my dealer knows me. I lean over and whisper to him: "Psst, hey Jim, there's a TSB for this problem". He always laughs. I'm not trying to tell anyone what to do, but hey, its my car, and I'm just trying to help. I figure if I can reduce some of the time needed to fix my problem, they'll be able to do more work and hence charge more money. I don't walk in and insist they apply the TSB. Rather, I only offer it as a place to start looking.

This post has been edited by tgara: 15 January 2009 - 05:38 PM

[Bevo71]

tgara, on Jan 15 2009, 04:34 PM, said:

YES! Thanks FordTech1. You are a God among men!

When I have a problem for which there is a TSB, I basically tell the service advisor exactly what the TSB says. I'm on my third Lincoln, so the SA at my dealer knows me. I lean over and whisper to him: "Psst, hey Jim, there's a TSB for this problem". He always laughs. I'm not trying to tell anyone what to do, but hey, its my car, and I'm just trying to help. I figure if I can reduce some of the time needed to fix my problem, they'll be able to do more work and hence charge more money. I don't walk in and insist they apply the TSB. Rather, I only offer it as a place to start looking.

Guess if they get paid by the hour, they wouldn't want an instant diagnosis.

[Fordtech1]

Bevo71, on Jan 16 2009, 08:33 PM, said:

Guess if they get paid by the hour, they wouldn't want an instant diagnosis.

Its not that Techs dont want a instant diag, its more of the fact that some customers don't really understand the TSB process. So if a customer brings a car in and has a TSB and says "I want this done to my car" sometimes the TSB's dont apply to their car due to model or build date, or its just a "information" TSB which is just a diagnosis TSB to help, not necessarily a fix.

Plus, if a tech performs a TSB just because the customer wants and it doesn't fix the concern, then its treated as a "comeback" and the customers are upset because they have to come back in for the same concern twice.

However, for stuff like this thats just a "reflash" of a computer for various concerns then we normaly don't mind doing them as requested. Anytime a customer comes in for a concern and Ford offers a program update I do it reguardless.

FYI: if you ever have a service engine light on and you are out of warranty, when the advisor calls you with a estimate, ask if they are going to update the PCM. Its a software patch that fixes something. It may not be noticable, but I always do them. Also, we can't get paid to reflash a car under warranty unless we can reference a reason with a TSB or SSM from Ford.

[junior]

Fordtech1, on Jan 13 2009, 07:23 PM, said:

Hi all.

I have been looking around and reading problems people are having with the MKS and I thought I would try and help.

A TSB was just publised for concerns with THX audio.
TSB 09-5-1
Some 2009 MKS, MKZ and Navigator vehicles equipped with the THX audio system may experience a popping, screeching, feedback, or no audio issue when starting the vehicle after a cold soak.

Vehicles equipped with the THX audio system and not equipped with navigation may also experience the THX setting defaulting back to stereo after a key cycle.

Something else I read some of you are having problems with is the power tilt column not retracting. I found a TSB about a column noise and it also states that the IDS (techs computer) has been updated to enable that feature for you also.

TSB 08-26-9
Some 2009 Lincoln MKS vehicles built on or before 9/8/2008 may exhibit a ticking, clicking, or rubbing noise coming from the steering column trim while extending or retracting the steering column. The customer may also wish to have the telescopic option turned on for the easy entry / easy exit feature.

Feel free to use these TSB numbers to tell you FLM dealer that you think these may apply to you car.

I worked on and drove my first MKS today.... Its a real nice car. Its so much better than I thought.
As a matter of fact, I did a used car check over on a 2007 Lexus es350 and the MKS is so much nicer inside.

Take care.

[junior]

On Jan 29 2009 my dealership told me that Ford had not put out any new TSB for the radio problem, I have been having the problem
since OCT 08, When did this TSB become available ? A TSB was put in this radio during Dec 08 and did not solve the problem.

[Fordtech1]

junior, on Feb 2 2009, 07:38 PM, said:

On Jan 29 2009 my dealership told me that Ford had not put out any new TSB for the radio problem, I have been having the problem
since OCT 08, When did this TSB become available ? A TSB was put in this radio during Dec 08 and did not solve the problem.

The TSB was published on 1/9/09.
Give me your vin and I can run and see what they did back in Oct.

[NMJeff]

Fordtech1, on Feb 2 2009, 09:29 PM, said:

The TSB was published on 1/9/09.
Give me your vin and I can run and see what they did back in Oct.

I took my car in a couple weeks ago to have the both THX audio TSBs and the telescopic steering wheel TSB addressed. Supposedly the "cold start" THX issue fix results in the stereo occassionally blaring when you start the car, but I've only experienced this once. For the steering wheel issue, I was told that a part needed to be ordered and they'd call me when it was in. I've yet to receive that call. The parcel shelf rattling THX stereo issue was also supposedly addressed, but I'm still finding there to be extreme vibration with some songs that have a fair amount of bass and it's pretty annoying. I've had several Ford premium sound systems over the years, and never experienced anything like this, so I really wish it could be rectified. I plan on having them service this issue again when I take it back in for the steering wheel issue (if I ever get the call that the part is in).

If you'd like to check my report, my VIN is 1LNHM94R09G604989.

[TuxedoBlackMKS]

Fordtech1, on Feb 2 2009, 08:29 PM, said:

The TSB was published on 1/9/09.

Fordtech1 - thanks for your numerous appearances on this forum and the info on the TSB's. Any word on when 911 assist and Vehicle Health Report will be able to be downloaded in Synch for those of us whose build dates are mid-June 2008 and prior (my MKS build date was 061908) ? I was able to upgrade to Synch 1.2 from the synchmyride owner site, but they claim only the dealer can install 911 assist and VHR. I am beginning to think my dealer is a bit intimidated by technology because everytime I go there to get these products installed they tell me that Ford keeps postponing their availability. I'm also not optimistic about them being able to fix my easyin/easyout steering column issue, even with your TSB. Thanks for your help.

[Fordtech1]

TuxedoBlackMKS, on Feb 3 2009, 06:52 PM, said:

Fordtech1 - thanks for your numerous appearances on this forum and the info on the TSB's. Any word on when 911 assist and Vehicle Health Report will be able to be downloaded in Synch for those of us whose build dates are mid-June 2008 and prior (my MKS build date was 061908) ? I was able to upgrade to Synch 1.2 from the synchmyride owner site, but they claim only the dealer can install 911 assist and VHR. I am beginning to think my dealer is a bit intimidated by technology because everytime I go there to get these products installed they tell me that Ford keeps postponing their availability. I'm also not optimistic about them being able to fix my easyin/easyout steering column issue, even with your TSB. Thanks for your help.

Last thing I read from Ford's broadcast messages to the dealers, is that 911 assist should be availible in Feb 09. So I am going to assume that is means late Feb. You can do the sync 1.2 on sync my ride. However, there is a better update from your dealer that resolves various issues. When you do a update from Sync my ride, you update a part of sync called CIP consumer interface protocal. When the dealer does a update with IDS, they update both the CIP and the VIP (vehicle interface protocal).

There is a TSB for sync update

The software update fixes the following:

SYNC® steering wheel control (SWC) switches being inoperative.
Voice recognition on 2 digit entries.
USB port inoperative.
Error message of voice commands are not available - due to duplicate iPod playlists.
Phone book download of supported phones

If you tell them your steering wheel controls for sync are inop at times, they will update your car to a newer level.
As soon as I personaly do a 911 assist upgrade I will post it on here for you guys.

[tgara]

Fordtech1, on Feb 3 2009, 08:08 PM, said:

Last thing I read from Ford's broadcast messages to the dealers, is that 911 assist should be availible in Feb 09. So I am going to assume that is means late Feb. You can do the sync 1.2 on sync my ride. However, there is a better update from your dealer that resolves various issues. When you do a update from Sync my ride, you update a part of sync called CIP consumer interface protocal. When the dealer does a update with IDS, they update both the CIP and the VIP (vehicle interface protocal).

There is a TSB for sync update

The software update fixes the following:

SYNC® steering wheel control (SWC) switches being inoperative.
Voice recognition on 2 digit entries.
USB port inoperative.
Error message of voice commands are not available - due to duplicate iPod playlists.
Phone book download of supported phones

If you tell them your steering wheel controls for sync are inop at times, they will update your car to a newer level.
As soon as I personaly do a 911 assist upgrade I will post it on here for you guys.

FordTech1, thanks for this. Do you happen to know the TSB # for the Sync update?

Thanks.

[Fordtech1]

tgara, on Feb 3 2009, 10:06 PM, said:

FordTech1, thanks for this. Do you happen to know the TSB # for the Sync update?

Thanks.

The TSB number for sync update is 08-25-3

[DarkBlueMKS]

I'm having a slightly different THX Audio problem. Already had TSB 08-19-13 "Reposition Foam Blocks on Rear Deck" for hissing/popping noise. My existing problem (have had since getting MKS in mid-Oct.) is that on cold days after turning on the car, the THX only has the right (passenger) channels working. However, when I run the "Walking Speaker Test" only the RR DOOR and Rear Center speakers fail the test. The problem is intermittent, so I've not been able to show the dealer the problem when I've taken the car in. It does occur frequently, but it will go away with powering off the car, opening the door, and then power back up. I suspect that there might be a bad connection somewhere and the left channel output is getting crossed to the right side (cold causing an open circuit somewhere). Any suggestions or anyone else experiencing this issue?? Thanks for any help....

[Coreydm22]

Hello all,

I am a new owner and new to this forum.

TSB audio concerns: Heres what I've experienced, and the fixes involved. My THXII w/ navigation did not play audio on cold days. My rear sub panel vibrates to no end regardless of the weather. My steering column screeched as it moved into any position on cold days.

Solutions: My local dealer in woodbride, VA replaced my DSP module and repositioned the rear panel anti-vibration pieces. Now, the sound system works great regardless of the weather. The sub shook the entire car even worse after leaving the dealer. I removed the back panel covering the sub...you have to remove the rear seat due to the heating elements...and placed insulation material around the sub. I also removed the grill covering the sub, as the sub tends to hit the grill cover during excursion.

The dealer sprayed some form of lubricant into the column and it lasted all of 3 days. Finally I used large flat screwdriver and further separated the two metal pieces on both side of the column...no more noise.

Lastly...does anyone know the locations of the retaining screws for the headlamps? I purchased 8000K d3s replacements, and I'm anxious to put them in...without searching for screws all day.

Thanks

This post has been edited by Coreydm22: 20 December 2009 - 07:45 PM

[joehio]

Not sure of the placement of the screws, but you might want to check in the owners manual.
My wife is out with the car right now, if she's not too late tonight (last minute Xmas shopping),
I'll check the manual and add a post.

[Coreydm22]

Thanks...

I've been trying to figure out the headlamps all weekend...but to no avail. I have a "blow-out" diagram from my dearler, which shows screws under the bumper, but he says that the bumper does not have to be removed. I guess I try again next weekend :-(


Rear panel sub issues.....Please READ!

Okay, last time I was on here, I talked about removing the seat and installing insllation around the rear sub. After playing with the car all weekend...here's a better fix without removing the seat.

There are 3 plastic clips holding down the rear panel. 2 clips are on the passenger side, and 1 on the driver. Pull the seat towards you (it takes some strenghth) and remove the clips. Pull the rear panel up, and it appears as if you are ripping something, but you aren't....the rear shelf merely drops slightly behind the rear seat.

HERE"S THE BIG FIX FOR THE VIBRATION......tighten the screws around the sub. There are 4 screws holding the sub down, and none of them are tight! I tightened the screws and placed isallation over a metal bar the travels along the rear deck. The rear panel vibrates against that metal bar. NO MORE RATTLE :-) and the stereo truly sounds awesome now. I hope this helps all of you.

Now...don't forget to help me figure out removal of the oem head lights/bulbs